Terms & Conditions
General terms for website and services.
These terms govern use of the Noble Express website, freight services, shop transactions, and customer portal.
- Quotes are estimates until confirmed by Noble Express after reviewing shipment details.
- Transit timelines are estimates and may vary due to customs, carrier, and operational factors.
- Customers must provide accurate sender and receiver information for booking and delivery.
- Customers are responsible for lawful packing, accurate declarations, and ensuring goods are permitted in origin and destination countries.
- Restricted or prohibited items must not be submitted for shipment.
- Dangerous goods, undeclared hazardous materials, and goods requiring special permits may be refused, delayed, or reported to relevant authorities.
- Payment terms apply as communicated during quote, booking, and invoice stages.
- Customs duties, taxes, storage, inspection, and clearance charges are the customer or consignee responsibility unless expressly agreed in writing.
- Noble Express is not liable for indirect or consequential losses, including loss of profit, business interruption, or delays outside reasonable control.
- For lost or damaged shipment claims, customers must report promptly and provide evidence as requested; compensation is subject to verification and policy limits.
- Customer portal access is personal and should not be shared.
- These terms are governed by the laws of England and Wales, and disputes are subject to the jurisdiction of the courts of England and Wales.